Cancellation and Returns

Cancellation and Returns

At Sayan Siddha, customer satisfaction is important to us. We strive to ensure that all products are delivered in excellent condition. Please read our Cancellation and Return Policy carefully before placing an order.

1. Order Cancellation

Before Shipment

  • Orders can be cancelled before they are dispatched from our facility.
  • To request a cancellation, please contact our customer support team as soon as possible with your order details.
  • If the order has not been shipped, a full refund will be processed.
  • After Shipment
  • Once an order has been shipped, it cannot be cancelled.
  • Customers may refer to the Return Policy section for eligible return requests.

2. Return Policy

Due to the nature of healthcare and Siddha products, we generally do not accept returns for products that have been opened, used, or tampered with.

Returns may be accepted only under the following circumstances:

  • Product packaging is significantly damaged upon delivery.
  • Product received is damaged during transit.
  • Wrong product delivered.
  • Product received is defective.

3. Return Request Process

To initiate a return request:

  1. Contact us within 48 hours of receiving the product.
  2. Provide your order number and details of the issue.
  3. Share clear photographs of the product and packaging, if applicable.
  4. Our team will review the request and provide further instructions.

4.Return Eligibility

To qualify for a return:

  • The product must be unused and unopened.
  • The product must be in its original packaging.
  • Proof of purchase or order confirmation must be provided.
  • The return request must be submitted within the specified timeframe.

    5. Refund Policy

    Once the returned product is received and inspected:

    • Approved refunds will be processed to the original payment method.
    • Refund processing may take 5–10 business days, depending on your bank or payment provider.
    • Shipping charges, if any, are generally non-refundable unless the return is due to our error.

    6. Non-Returnable Items

    The following items are not eligible for return or refund:

    • Opened or used products.
    • Products damaged due to customer misuse.
    • Products returned without original packaging.
    • Products returned after the allowed return period.
    • Products purchased during special clearance or promotional sales unless damaged or defective..

    7. Damaged or Incorrect Orders

    If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. We will review the issue and arrange a replacement or refund where applicable.

    8. Contact Us

    For cancellation, return, or refund assistance, please contact:

    Sayan Siddha
    Thoothukudi, Tamil Nadu, India
    Email: sayanofficial.tn@gmail.com
    Phone: +91 9626655778

    We value your trust and are committed to providing quality Siddha products and responsive customer service.

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